Macatawa Bank takes a number of precautions to ensure that our customers have a safe environment, but there is no substitute for good, cautious behavior on the part of our customers. We recommend that customers follow these safety tips when using any ATM.
- Always protect your PIN number, keep it a secret. Never write it down or share it – not even family members.
- Be aware of your surroundings, particularly at night. Make sure the ATM is free of obstructions. If you observe suspicious persons or circumstances, do not use the machine.
- Don’t hesitate to use a different ATM if you feel uncomfortable about the instructions or if something appears out of the ordinary.
- Bring someone with you when using an ATM at night. If you can’t, use an ATM that is located in a public area like a bank or grocery store.
- Have your ATM card ready and in your hand as you approach the ATM.
- Use your body to “shield” the ATM keyboard as you enter your PIN.
- Always take your receipts or transaction records with you.
- Do not count or visually display any money you received from the ATM. Immediately put your money into your pocket or purse and count it later.
- When using a drive-up ATM, be sure passenger windows are rolled up and all doors are locked. If you leave your car and walk to the ATM, lock your car.
- Do not swipe your card in machines that look like they have been tampered with.
- Check your account frequently and if you find any irregularities in your statement, contact us immediately.