banking tips and tricks

ATM Security

Macatawa Bank takes a number of precautions to ensure that our customers have a safe environment, but there is no substitute for good, cautious behavior on the part of our customers.  We recommend that customers follow these safety tips when using any ATM.

  • Always protect your PIN number, keep it a secret.  Never write it down or share it – not even family members.
  • Be aware of your surroundings, particularly at night.  Make sure the ATM is free of obstructions.  If you observe suspicious persons or circumstances, do not use the machine.
  • Don’t hesitate to use a different ATM if you feel uncomfortable about the instructions or if something appears out of the ordinary.
  • Bring someone with you when using an ATM at night.  If you can’t, use an ATM that is located in a public area like a bank or grocery store.
  • Have your ATM card ready and in your hand as you approach the ATM.
  • Use your body to “shield” the ATM keyboard as you enter your PIN.
  • Always take your receipts or transaction records with you.
  • Do not count or visually display any money you received from the ATM.  Immediately put your money into your pocket or purse and count it later.
  • When using a drive-up ATM, be sure passenger windows are rolled up and all doors are locked.  If you leave your car and walk to the ATM, lock your car.
  • Do not swipe your card in machines that look like they have been tampered with.
  • Check your account frequently and if you find any irregularities in your statement, contact us immediately.

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