- No. FX transaction cannot be revised or canceled once submitted.
- Security TipsUnder any circumstances, keep your login username and password properly. Protect your phone.
If you need to step away temporarily or if the transaction has been completed, logout promptly.
Regularly check account balance and transaction records.
Do not store passwords in your phone.
If your phone is lost, notify Standard Chartered Bank (the “Bank”) immediately to suspend your Mobile Banking service and ensure the security of your account.
Answer: You can view the latest transaction status in FX Transaction History module. If the status is “successful” then your FX transaction is processed successfully. Besides, you will receive a SMS and an Email notification from our Bank regarding the transaction status.
Answer: If you want to early withdraw the Fixed Deposit or Call Deposit 2.0, you can apply for early withdrawal through your Online Banking, Phone Banking or our branches. If you want to early withdraw the Certificates of Deposit, you can apply for early withdrawal through our branches. If you want to early withdraw the Step-Up Time Deposit, you can apply for early withdrawal through phone banking or our branches. Currently, Mobile Banking can’t support the early withdraw service of Fixed Deposit or Call Deposit 2.0 or Certificates of Deposit or Step-Up Time Deposit.
Answer: No. Upon successful processing of your request, at the moment, you cannot cancel Market Link Series wealth management products via Mobile Banking. If you want to cancel the subscription, you need to visit our branch and submit the written application form before the ending date of window period (please refer to Term Sheet for details).
Answer: Whether your application on Market Link Series Structured Deposit products is successful or not, please refer to the deal confirmation advice letter sent out by the Bank. Besides that, you could also click “Status Enquiry” under “Market Link Series” in the SC Mobile Banking menu at the bottom side to view the application status. If the Status is “Successful” then your request has been successfully processed.
After you have submitted the application via Mobile Banking, you will see the information on page of Mobile Banking and will also be sent an email to your Mobile Banking Mailbox. When the request has been successfully processed by the Bank, you will be sent an email to your Mobile Banking Mailbox. If you have requested SMS and Email alerts in “My Preferences” in Online Banking, you will also receive an Email (to your email address) and SMS (to your mobile phone number) upon submission of application and successful processing of your request.
Answer: You can subscribe for, redeem, convert, cancel or open a dollar cost averaging plan via the Mobile Banking Investment Product Transaction module. You can also enquire all settled / cancelled / rejected transaction records for any consecutive 3 months within a one-year period.
Answer: The Customer Investment Profile is valid for one year. You can re-do your investment profile assessment in mobile banking anytime before the expiry. Once you update your risk profile in mobile banking, your previous investment profile status will be changed to “expired”.
Answer: If you have completed your initial customer investment profile review at branch, you can view and download your latest investment profile, and update your risk profiles according to your latest situation.
Answer: “Enquiry” will show you successful transactions and those that you have set up and remain to be executed in the Online Banking and the Mobile Banking. “Transfer” shows the transactions you have set up in Online Banking and the Mobile Banking and their status.
Answer: “Enquiry” and “Transfer” are two handy functions of the Standard Chartered Mobile Banking, bringing financial management at your fingertips. “Enquiry” allows you to briskly browse bank account information and transaction records while “Transfer” makes the transfer and payment like a breeze. These functions are simple and convenient without any complex terminology.